Counselling Services

“It’s very helpful to have someone listen to you and give you professional guidance.  I learnt things about myself that I didn’t know before; it gives me a renewed confidence.”

LifeCare’s counselling team is passionate about helping people in difficult circumstances find hope, healing and a way forward. Our counsellors and psychologists hold formal qualifications and work in accordance with professional ethical codes. We embrace the Christian worldview and work with people from all walks of life.

How does it work?

Counselling sessions are by appointment and are scheduled for 50 minutes. Extended session times may be organised with the counsellor or psychologist.
Our team provides confidential, caring and holistic counselling to help individuals of all ages, couples and families with a wide range of life issues, such as:

  • Addictive behaviour
  • Anger management
  • Anxiety and depression
  • Bullying
  • Child and adolescent issues
  • Communication
  • Conflict resolution
  • Cross cultural issues
  • Family and relationship difficulties
  • Family violence and abuse
  • Grief and loss
  • Life transitions
  • Mental health
  • Parenting
  • Self-esteem
  • Spiritual issues
  • Stress and burnout
  • Trauma recovery / Post traumatic stress

Additional services include:

  • Play therapy
  • Therapeutic group work

Crossway LifeCare is a Registered Provider with the NDIS, Reg No 4050035410. Counselling is available in other languages such as Mandarin and Cantonese.

Fees – Counselling

Counsellors’ fees are based on a sliding scale according to income. Concessions are available for students, Centrelink card holders and those demonstrating financial hardship.

Scheduled Fees per Session (Effective 13 March 2017)

Income Level*Individual**Couple/Family**
Concession$45.00$50.00
Up to $60,000 p.a.$65.00$70.00
Up to $90,000 p.a.$75.00$80.00
Over $90,000 p.a.$85.00$90.00


Appointments cancelled with less than 24 hours notice or missed appointments will incur a cancellation fee of $25.00.

Please Note:
*
For couple and family counselling, the combined income of all the clients involved in the session is used to determine the scheduled fee.
** Fees can be negotiated if a client experiences genuine difficulty in paying the scheduled fee recommended for their income level.  Any concerns regarding fees should be discussed by the client with their counsellor.

 

Fees – Psychologist

Psychologists’ fees are funded by Medicare, WorkSafe, TAC, etc. For services under the Medicare Mental Health Care Plan, an out-of-pocket gap fee will usually apply.

Scheduled Fees per Session (Effective 1 July 2019)
Clinical Psychologist

Dr. Helen Chan

Fee

$190

Medicare Rebate

$126.50

Gap

$63.50

Counselling Psychologists 

Nicole Seneviratne

Fiona Lian

Fee

$150

Concession: $120

Medicare Rebate

$86.15

$86.15

Gap

$63.85

$33.85

Mental Health Social Worker

Lily Gunasegaram

 

Fee

$140

Concession:  $110

Medicare Rebate

$75.95

 

Gap

Gap for full fee: $64.05
Gap for concession: $34.05

Provisional Psychologist – $20 per session

We also have a Provisional Psychologist, Ms Alice Ngan, with availability on Tuesday afternoons/evenings. Provisional Psychologists have completed all the required coursework for a Master’s Degree in Psychology and are working on their clinical requirements. Mental Health Plans cannot be used.

Referrals

A doctor’s referral is not necessary to see a Counsellor or a Provisional Psychologist. A doctor’s referral is required for services provided by a Psychologist or a Mental Health Social Worker under the Medicare Mental Health Treatment Plan.

Our team

Our counsellors and psychologists hold formal qualifications and work in accordance with professional ethical codes. They embrace the Christian worldview and work with people from all walks of life.

For further enquiries, please contact us on 9886 3899 or email lifecare@crosswaylifecare.org.au

To make a referral, please Download Intake & Referral Form